An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution.
Top Features
Simple Attended Access with Session Code
Ad-hoc support is as easy as a 9-digit session code. When you need to support someone on any device, they simply run the SOS app and provide you with their code. Remotely access and control Windows, Mac, and Android devices such as Samsung, LG, and Lenovo and other Android 8.0+ devices like Google Pixel, OnePlus, HTC, Huawei, OPPO, Sony, and ZTE. iOS (11 or later) and Android (5 or later) phones and tablets support view-only support sessions.
Chat
Chat with the user at the remote computer while in a session or outside a session.
Integration with Ticketing and ITSM
Splashtop SOS integrates with leading PSA ticketing and ITSM solutions, including Freshservice, Freshdesk, Zendesk, Spiceworks Help Desk, Jira, and Microsoft Teams. Improve issue resolution time by launching a remote support session within your support ticket.
Elevate to Admin
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC, perform admin level operations, and support reboot and reconnect.
Custom Branding
Emphasize your brand! Generate a customized SOS app with your own logo and branding for your customers download.
Two Technicians in One Support Session
2 technicians can connect and collaborate on the same support session (requires a multi-license subscription).
Voice Call
Make your support sessions more efficient with in-session voice call. This offers users an additional way to communicate during remote support sessions. Similar to VoIP (Voice over Internet Protocol), users on both ends of the remote session can communicate by talking to each other.
